Terms and Conditions - COMPLIMENTS / GARTEX

Welcome to Compliments.dk online shop

Compliments

Gartex A/S

Vesterballevej 10

7000 Fredericia Denmark

VAT No: DK21551449

On this page you will find most answers for any questions regarding Compliments.dk online shop.

If you experience problems with your order or the general use of the Compliments.dk, please contact us:

E-mail: hello@compliments.dk.

Phone: +45 7624 0666

Monday to Friday from 10 am to 3 pm Danish time.

These terms and conditions apply when you order or buy goods at Compliments.dk. The Terms and Conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity or in relevant laws and regulations), and therefore we ask you to accept the Terms and Conditions every time you shop at Compliments.dk.

If you do not accept these Terms and Conditions, you cannot order or purchase goods on Compliments.dk

ORDERING

Purchases can only be made at Compliments.dk. We do not process orders made in e-mails, letters or faxes.

Orders may only be concluded in English. You will receive an e-mail confirming you order.

Important: Please save your order confirmation, as this is also your warranty note.
We store concluded orders, including the order confirmation, for a certain amount of time, and we recommend that you save these documents as well, as they will not be available at Compliments.dk. When the payment is confirmed the receipt appears on your screen, you are bound by the purchase. Please read more in section "Cancellation of an order". Please contact our Customer Service by e-mail; hello@compliments.dk if there's made a mistake while placing your order.
After the conclusion of the purchase, the provisions on “Cancellation of an order” apply.

ERRORS CAN OCCUR

We do our best to update Compliments.dk and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that ordered goods are not in stock.

MEANS OF PAYMENT

We accept the following means of payment:

VISA

MasterCard

Mobile Pay

Once your goods leave our warehouse to be delivered, your payment will be drawn on the selected payment service.

We do not add any charges for payment with credit cards.

CVV (Credit Card Verification Number)
If you pay by credit card, you will be asked to enter the card's security code. You will find the three-digit security code on the back of your credit card, usually on the right side. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.

PRICES AND CURRENCY

All the listed prices for goods, delivery costs and other costs include Danish VAT. You can pay in the following currencies: Danish kroner (DKK)

All prices on Compliments.dk are shown in the currency applicable to your country. Your delivery address determines the applicable currency. Please note that a change of country of delivery may influence the price and delivery costs. All prices are today’s prices and may be up-dated currently.

DELIVERY

We deliver to:

· Denmark

. Austria

· Belgium

· Finland

· France

. Germany

· Holland

· Sweden

For deliveries to other countries than the above mentioned, please contact our Customer Service at hello@compliments.dk.
All orders are shipped with GLS for Shop Delivery or a Company address – not to PO Boxes.

Free delivery for all orders of minimum DKK 499,00 delivered to a Danish address.

For orders to be delivered outside Denmark we offer free delivery for all orders of minimum EUR 100.00.

For orders of a total less than EUR 100.00 a freight fee of EUR 15.00 is to be added.

Compliments.dk do our upmost to ship your order within three working days. If the ordered goods, are not available in stock, we will contact you and your payment will be cancelled. When the goods leave our warehouse, you will via e-mail receive a confirmation of shipment including the tracking number.
Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used.
Please note that the risk of loss of or damage to the goods passes to you after delivery. If the package appears to be damaged you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under "FAULTY OR INCORRECT GOODS".

SEPARATE DELIVERIES

If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of order. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.

CANCELLATION OF AN ORDER

You have the right to cancel your order within 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.
In case of a purchase relating to multiple goods ordered in one order and delivered separately (i.e. separate deliveries), the cancellation period shall expire 14 days after the date on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the last good. To exercise the right of cancellation of an order the goods are to be returned in original packaging. The goods may not be worn, altered, or washed and all tags must be attached. You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
You must send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you informed us about your decision to cancel the order.

RETURN OF GOODS

If you wish to cancel an order, you must fill in the Return Form received with the goods and return the goods to our address:

Compliments

Gartex A/S

Vesterballevej 10

7000 Fredericia

Denmark
Marked: RETURN WEB

You will have to bear the direct costs and responsibility of returning the goods.

CHANGE OF GOODS, SIZE OR COLOR

If you wish to change your goods to another style, size or color you must return the goods according to “RETURN OF GOODS” and make a new order on Compliments.dk.

The returned goods will be credited and your have to bear the direct costs of returning the goods.

REFUNDS BY CANCELLATION OF AN ORDER

If you decide to cancel an order, we shall refund all payments received from you, excluding freight fees, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel the order. We will refund you through the same means of payments as used during your purchase, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of refunds made.
Compliments reserve the rights to withhold refunds until returned goods have been received or until you have supplied evidence of having sent back the goods, whichever is received first.

FAULTY OR INCORRECT GOODS

If your goods are faulty or we have delivered the incorrect goods, please contact our Customer Service;

E-mail: hello@compliments.dk
Phone: +45 7624 0666 Monday to Friday at 10 am to 3 pm Danish time.
When contacting Customer Service, you will be asked to provide the confirmation number, possibly the goods/item number, and to describe what's wrong with the goods etc. If you notice the faults or incorrect goods at the time of delivery, you should refuse to receive and sign for the goods.

In case of a claim, you can choose between the following options:

· Return the goods and receive a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods,

· Return the goods and receive similar goods when our Customer Service has processed the returned goods, provided we can supply an equivalent, or

· Keep the goods and request a proportionate reduction of the purchase price.

RETURN OF CLAIM

If you wish to return a claim, please contact our Customer Service via e-mail hello@compliments.dk or phone +45 7624 0666 for a Return Number.

The Return Number is to be stated on the copy of the order confirmation, which is to be returned with the goods. The Return Number must also be stated on the outside of the return packet. Returns of claims without Return Number are to be rejected.
For any questions regarding returns or claims, please contact our Customer Service via e-mail hello@compliments.dk.

Returns are to be shipped to:

Compliments

Gartex A/S

Vesterballevej 10

7000 Fredericia Denmark

Marked: Return Number.

You are not responsible for costs associated with the return of claims. Compliments will refund the purchase price and of course the delivery costs once Compliments have received the returned goods, unless you choose to receive new goods to replace the original goods.
Please note: In case Compliments reject your claim, you will be charged the costs of the return of the goods.

OTHER MATTERS

Force Majeure. Compliments are not responsible for delays or failure to meet our obligations in relation to the Terms and Conditions, if the delay or the non-compliance is due to events beyond our control.

Entire agreement

These Terms and Conditions constitute the complete and entire terms of the contract between us. The validity of our contract will not be affected by the possible invalidity of one or more of its provision.

Assignment

Compliments are entitled to assign our rights and obligations under the contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. We will notify you of such possible assignment.

By accepting these conditions you consent to any such future assignment. At the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question.

Right to complain

You have the right to complain to the Danish Consumer Complaints Board if you are unsatisfied with the goods you purchased and cannot come to an understanding with our Customer Service on a reasonable solution to the dispute.

Follow the link to file an online complaint with the Danish Consumer Complaints Board: https://minsag.forbrug.dk/FKVWeb/CheckComplaintStart.aspx

Choice of law and jurisdiction

Any contract concluded between us under these Terms and Conditions is governed by Danish law. Any dispute which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark. As a consumer you may bring proceedings against us at the courts of the country in which you are established.

COOKIES

When visiting Compliments.dk you accept, that we use cookies. Cookies are used by almost all websites and are in many cases necessary to provide a specific service on the website. A cookie is a small text file which is stored on the user's IT equipment (such as a PC, tablet, smartphone, etc.) allowing the website to recognize the equipment. Cookies may for instance be used for the purpose of preparing statistics of the users' website use and for optimization of website contents. A cookie is a passive file and cannot collect information from the user's computer or spread computer virus or other harmful programs. Some cookies are placed by websites (third parties) other than the one stated in browser's address line (the URL). The contents of such cookies may be of a general nature, but they may also be, for example analytical tools or embedded comment fields. This means that cookies are stored from parties other than the one owning the website. Some cookies are created temporarily and expire at the end of the user session when the browser is closed (session cookies). Other cookies are stored on the user's IT equipment for a longer period of time (persistent cookies). When the user revisits a website, new session cookies will be placed in the temporary memory, whereas a persistent cookies will be renewed.

Cookies at Compliments.dk

We use cookies on Compliments.dk to analyze how our website is used and to enhance and simplify your visit. The information provided in the statistics is anonymous and cannot be used to identify named users.

PRIVACY POLICY COMPLIMENTS

We treat your personal data confidentially. In the following, we explain how we use the personal data that you provide in connection with the ordering procedure, and your use of Compliments.dk in general. Collection of personal data In order to shop on Compliments.dk, we collect personal data such as:

· your full name

· your home address

· your phone number

· your e-mail address

The use of personal data

Personal data are collected and will be used in connection with:

1) The execution of orders on Compliments.dk
2) The sending of order confirmations
3) The sending of goods Complaints Returns.
4) The execution of payments in connection with orders on Compliments.dk.
5) Payment information in connection with the verification and execution of payments.

Data are transmitted in encrypted format and in accordance with industry standards.

Security

We have implemented security measures to ensure that our internal procedures meet our high security policy standards. Accordingly, we endeavor to protect the quality and integrity of your personal data.

Access to your personal data, etc.

You have a right of access to the data processed about you, subject to certain statutory exceptions. Furthermore, you can object to the collection and further processing of your personal data. In addition, you have the right to correct your personal data, if necessary. For any corrections please contact our Customer Service via e-mail hello@compliments.dk.

Newsletter
You can sign up to receive our Newsletter. Our Newsletters will keep you updated about Compliments, our goods, offers and other relevant issues. At any time you can unsubscribe from our newsletters.

CONTACT

Your feedback is important to us so please contact us for any questions or comments:

Compliments

Gartex A/S

Vesterballevej 10

7000 Fredericia Denmark

E-mail: hello@compliments.dk

Phone: + 45 7624 0666

ACCETABLE USE

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use this website for any purposes related to marketing without Compliments’ express written consent.